• Congratulations Laurence Hart, The Information Coalition’s 1st Honors Fellow

    Laurence Hart's Information Coalition Honors Fellow bannerWe are pleased to announce that Dominion Consulting Director Laurence Hart has been named the first Information Coalition Honors Fellow by the Information Coalition. The fellows program recognizes the work of individuals that span multiple functionalities in the information industry. These domains include Records Management, Information Management, Enterprise Content Management, and Information Privacy. Laurence received this notable distinction at The Information Governance Conference 2017, one of the leading conferences for experts in the field of information governance.

    “Laurence has been a leader in the Information Governance and Content Management realm for over 20 years. We are proud of his accomplishments, as well as the knowledge and experience that he brings to our clients at Dominion. I couldn’t think of a better person to be named ‘First Fellow’ than Laurence Hart”, said Dominion Consulting President and CEO, Dan Maguire.

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  • People First These Days in Information Governance

    Director Laurence Hart speaking on Digital Transformation and Information Governance at the NCC-AIIM meetingLast week I spoke at the local National Capital Chapter of AIIM. I gave an updated version of the talk I’ve been giving the past year on Information Governance in the Age of Digital Transformation. While the talk was not new, it was the first time I had given it locally. The discussion was new and very much on point. As I sit here waiting for the 2017 InfoGovCon to start, I want to share some of the highlights.

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  • Alfresco Pushes Content Services for Digital Transformation

    Welcome to the 2017 Alfresco Government Summit at Nats ParkThis week I attended the 2017 Alfresco Government Summit here in DC. It is part of Alfresco’s rotating 1-day summits that they hold around the world during the year. Alfresco held this year’s DC event at Nats Park, a great location for the great weather. When attendance is good, it is a solid event full of productive discussions about information governance.

    This year was a good year.

    As a former Alfresco employee, it was enjoyable to chat with old friends to learn what has changed, and not changed, since my departure. More importantly for Dominion Consulting, it was great to hear directly from Alfresco executives what their priorities are and their vision for tackling them. Enterprise content management (ECM) is constantly evolving so as a leading vendor in the space, their opinion matters.

    Based upon what I saw at the event, Alfresco’s priority is enabling digital transformation for organizations.

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  • Partnering with ServiceNow to Transform Service Management

    The theme at ServiceNow's Knowledge17 Conference was "Work at Lightspeed"IT departments are continually being asked to do more with less. They’re also working to meet the increasing demands of their customers. Clients who are accustomed to Amazon-like IT interactions outside of the workplace.

    The IT Service Management arena is no exception. In an effort to continue to improve our ability to meet the needs of our clients, Dominion Consulting is now a ServiceNow partner. Our partnership with ServiceNow strengthens our ability to bring best-in-class solutions to our clients looking to overcome these challenges.

    To further our partnership, last week I attended Knowledge17, ServiceNow’s annual conference in Orlando, FL. Over 15,000 ServiceNow customers, partners, and associates gathered together to exchange ideas, experiences, and advice. The mixture of keynotes, labs, customer success stories, and demos ensured a little something for everyone.

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  • Transforming Information Governance at ARMA Boston

    Laurence Hart speaking at ARMA Boston, presenting the importance of mapping the information flowLast week I had the pleasure of jumping up to Boston to present at ARMA’s Boston Chapter. The topic was a familiar one, Information Governance in the Age of Digital Transformation. I updated and expanded my keynote from the 2016 Information Governance Conference to allow the attendees to receive the latest insights.

    As expected, it was a great event with a lot of good conversations about how we can take a fresh approach to Information Governance. This is a real need as many organizations are still struggling to make strides more than two decades after beginning this journey.

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  • Getting Information to the People at AIIM17

    A sign welcoming people to AIIM17Another year and another AIIM Conference in the bag. It was a good year as the industry seems to be slowly coming to the realization that while content is a problem, the solution is to solve the business problem, not necessarily the content problem.

    The industry entered AIIM17 with a debate over whether Content Services or Enterprise Content Management (ECM) should be the default name for the industry. The speakers, and attendees, basically uttered a massive, “Who cares?” We are solving problems and learning how to make sure that not just information can be found. Valuable information can be found.

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  • Off to AIIM 17 to Catch Up on the ECM Industry

    Sunrise over the beach in Flagler Beach, Florida, near Orlando, site of the 2017 AIIM ConferenceNext week I will be representing Dominion Consulting at the annual AIIM Conference. AIIM is returning to Orlando after a three-year hiatus. A lot has changed in the industry since the last trip to Orlando. Even the events in the last year have changed the space quite a bit. EMC will not be present and any Documentum presence will be at the OpenText booth. An interesting cloud-based Records Management vendor from last year, RecordLion, was just bought by Gimmal. There will also be many discussions over Content Services versus ECM as the new label for the industry.

    As always, the most valuable part of the AIIM Conference will be the exchange of ideas taking place between sessions and over refreshments. Another year of new experiences gained and lessons learned that the community can combine into success for everyone.

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  • Look Before You Leap at the “Easy” Solution

    Artificial canyons created with index cards from a display at the Renwick Museum, DCA common refrain that I hear is the statement, “I need a new content management system.” I often nod in understanding because most organizations have challenges with their current systems. Understanding that you have a problem is a great first step in determining a solution. It is during the second step of the procurement process when organizations introduce problems.

    Skipping the Why

    Most organizations skip over the why phase. They may automatically define “the why” as their system is broken. This overlooks many possibilities. Was the software implemented correctly? Were people trained? Has the system been maintained? Are there processes in place to modify the system as the organization evolves?

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  • Making Information Management Work in Our Digital World

    These filing cabinets have a lot of information to digitizeOne of our core solutions at Dominion Consulting is Information Management. It is a term that we, and the industry, use to encompass a large collection of skills and expertise centered around content and information. Information Management is also a critical part of everything organizations do every day.

    How do we define that collection of skills? Stated from a high level:

    Information Management (IM) is a strategy for the coordinated management of all information throughout an organization, allowing for people and systems to find and use information from within any business context.

    The goal is to provide people the right information at the right time and be confident that nothing is being overlooked. We make sure that information flows as needed between every system and process. Whether we are talking about governance, content, or digital transformation, IM is at the heart of every project and sets up long-term success for our clients.

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  • All About Design at the 2016 Information Governance Conference

    Laurence Hart of Dominion Consulting participating in the closing keynote panel of the 2016 Information Governance ConferenceThis year’s Information Governance Conference (InfoGovCon) in Providence, RI last week was a great experience and I was excited to represent Dominion Consulting at it. During what is quickly becoming the premier event in the industry, a milestone was marked in the evolution of the information governance industry. Loaded with some amazing speakers, the conference had a feeling of an industry who is trying new ideas and advocating for a complete change to how we approach the management, and subsequent governance, of information.

    The key focal point was on the people working with information in our organizations. How can we remove the friction between people and the content management systems (CMS) that we implement? Specifically, how can we use design thinking to improve the user experience? This new focus on design and people was present in keynotes, individual talks, and in the hallway conversations. While there were still a lot of war stories shared, there was an underpinning of hope that we can make real progress.

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