We are pleased to announce that Dominion Consulting Director Laurence Hart has been named the first Information Coalition Honors Fellow by the Information Coalition. The fellows program recognizes the work of individuals that span multiple functionalities in the information industry. These domains include Records Management, Information Management, Enterprise Content Management, and Information Privacy. Laurence received this notable distinction at The Information Governance Conference 2017, one of the leading conferences for experts in the field of information governance.
“Laurence has been a leader in the Information Governance and Content Management realm for over 20 years. We are proud of his accomplishments, as well as the knowledge and experience that he brings to our clients at Dominion. I couldn’t think of a better person to be named ‘First Fellow’ than Laurence Hart”, said Dominion Consulting President and CEO, Dan Maguire.
Last week I spoke at the local National Capital Chapter of AIIM. I gave an updated version of the talk I’ve been giving the past year on Information Governance in the Age of Digital Transformation. While the talk was not new, it was the first time I had given it locally. The discussion was new and very much on point. As I sit here waiting for the 2017 InfoGovCon to start, I want to share some of the highlights.
This week I attended the 2017 Alfresco Government Summit here in DC. It is part of Alfresco’s rotating 1-day summits that they hold around the world during the year. Alfresco held this year’s DC event at Nats Park, a great location for the great weather. When attendance is good, it is a solid event full of productive discussions about information governance.
This year was a good year.
As a former Alfresco employee, it was enjoyable to chat with old friends to learn what has changed, and not changed, since my departure. More importantly for Dominion Consulting, it was great to hear directly from Alfresco executives what their priorities are and their vision for tackling them. Enterprise content management (ECM) is constantly evolving so as a leading vendor in the space, their opinion matters.
Based upon what I saw at the event, Alfresco’s priority is enabling digital transformation for organizations.
Last week I had the pleasure of jumping up to Boston to present at ARMA’s Boston Chapter. The topic was a familiar one, Information Governance in the Age of Digital Transformation. I updated and expanded my keynote from the 2016 Information Governance Conference to allow the attendees to receive the latest insights.
As expected, it was a great event with a lot of good conversations about how we can take a fresh approach to Information Governance. This is a real need as many organizations are still struggling to make strides more than two decades after beginning this journey.
Over the past couple of years our technologists have been spending much of their time reading blogs around technology and studying release notes from Apple, Amazon, SAP, Mulesoft, and other technology giants. This could fill our entire week keeping up the amazing capabilities and innovations in Cloud, Analytics, the Internet of things (IoT), machine learning, etc. that every organization can adopt to save money and improve their mission effectiveness.
Then we meet with our clients and talk about their plans for leveraging these new capabilities. We usually hear they don’t have the time or resources to use these new capabilities. We also hear it’s not on their strategic plan or even worse, they don’t have a plan. How do you prioritize without a plan? When did you last update the plan? Are you living your plan? How fluid is the plan? Most people can’t really answer these questions.
From our perspective, if you don’t have a living strategic plan for technology that is fiscally informed, then you are not just behind, you are wasting the little money you do have to enable your mission. The importance of making informed decisions around IT spend and direction should be every IT leader’s top objective.
Another year and another AIIM Conference in the bag. It was a good year as the industry seems to be slowly coming to the realization that while content is a problem, the solution is to solve the business problem, not necessarily the content problem.
The industry entered AIIM17 with a debate over whether Content Services or Enterprise Content Management (ECM) should be the default name for the industry. The speakers, and attendees, basically uttered a massive, “Who cares?” We are solving problems and learning how to make sure that not just information can be found. Valuable information can be found.
Next week I will be representing Dominion Consulting at the annual AIIM Conference. AIIM is returning to Orlando after a three-year hiatus. A lot has changed in the industry since the last trip to Orlando. Even the events in the last year have changed the space quite a bit. EMC will not be present and any Documentum presence will be at the OpenText booth. An interesting cloud-based Records Management vendor from last year, RecordLion, was just bought by Gimmal. There will also be many discussions over Content Services versus ECM as the new label for the industry.
As always, the most valuable part of the AIIM Conference will be the exchange of ideas taking place between sessions and over refreshments. Another year of new experiences gained and lessons learned that the community can combine into success for everyone.
A common refrain that I hear is the statement, “I need a new content management system.” I often nod in understanding because most organizations have challenges with their current systems. Understanding that you have a problem is a great first step in determining a solution. It is during the second step of the procurement process when organizations introduce problems.
Skipping the Why
Most organizations skip over the why phase. They may automatically define “the why” as their system is broken. This overlooks many possibilities. Was the software implemented correctly? Were people trained? Has the system been maintained? Are there processes in place to modify the system as the organization evolves?
One of our core solutions at Dominion Consulting is Information Management. It is a term that we, and the industry, use to encompass a large collection of skills and expertise centered around content and information. Information Management is also a critical part of everything organizations do every day.
How do we define that collection of skills? Stated from a high level:
Information Management (IM) is a strategy for the coordinated management of all information throughout an organization, allowing for people and systems to find and use information from within any business context.
The goal is to provide people the right information at the right time and be confident that nothing is being overlooked. We make sure that information flows as needed between every system and process. Whether we are talking about governance, content, or digital transformation, IM is at the heart of every project and sets up long-term success for our clients.
As part of our recent rebranding effort, we agreed our website had become stale. It needed a new, fresh look focusing on our future, exactly like our rebrand. We wanted to take a chance to look at things from a new perspective and create a site that would evolve with our company as we grow.
A key question we asked ourselves was “How do we highlight our capabilities, and most importantly what our people bring to our clients?”. Like many emerging large consulting firms, we perform a lot of different activities to meet the needs of our clients, reflecting the skills of our people. When we looked at what makes Dominion successful, it isn’t just our approach to delivering. Our people bring solution area expertise to make each project a success.
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